Terms & Conditions


1. 1 Your goods will only be dispatched on receipt of your payment, in full, to The Company’s nominated banking account. Payment will only be deemed to have been received once it reflects as cleared on The Company’s banking account or that of its nominated Payment Processing provider as the case may be.

1.2 For all events your deposit reserves your event date and is nonrefundable should any cancellations occur. Products available for sale require full payment upfront.

1.3 The date for your final payment is the final date for any changes of size, style, color, flavors. Any changes requested after this date cannot be guaranteed and may be subject to additional charges.

Sale of Goods

By accepting these terms and conditions, customer agrees and is hereby bound to all the terms and conditions of this agreement.

2.1The customer acknowledges that.

2.2 That failure to comply with the safety guidelines provided with the Goods, where applicable, may expose persons using the Goods to risk of injury and/or damage.

2.3 Use of the Goods shall at all times be under parental supervision and guidance, where applicable.

2.4 The customer indemnifies The Company against all and any claims from whatsoever source and of whatsoever nature arising from the use/misuse of the Goods by the customer and/or the customer agents, servants and invitees.

2.5 Should the customer fail to report to The Company any defect in the Goods prior to the use thereof by the customer or by The Customer’s agents then and in that event the customer shall be deemed to have acknowledged that the Goods are acceptable to the customer.

Delivery & Collection

3.1 Our products are VAT exclusive (we are not a registered VAT Vendor) and do not include the cost of shipping/courier/delivery. Delivery and collection, is arranged for by the customer, should the client wish Elegance to arrange for this, an extra charge will be included in pricing and client notified for confirmation before dispatch.

3.2 The Company reserves the right at its sole discretion and without notice to The Customer to amend the prices displayed on the website or to add new products or discontinue/remove products for any reason whatsoever.

3.3 We reserve the right to refuse delivery should payment not be made or should circumstances prevail which are beyond The Company’s control, such as acts of nature.


4.1 In the event that The Customer cancels any order, refunds shall be made strictly in accordance with the formula below.

4.2 If cancelled with 7 (Seven) calendar days after the date on which the Goods have been received by the customer:

4.2.1 In full, subject to the deduction of any bonafide expenses already incurred by The Company which may include but is not limited to:

a. Costs of transport to return the Goods to the offices of The Company

b. Payments / Deposits made to third-party contractors.

4.4 If cancelled more than 7 (seven) days after receipt of the Goods by The Customer no refund shall be given.

4.5 If payment for the Goods or services has been effected prior to The Customer exercising a right referred to in 4.2 above the Customer is entitled to a full refund of such payment, which refund will be made within 30 days of the date of cancellation, provided that the Goods have been returned to The Company at The Customers expense, undamaged and in its original packaging and in good order and condition.

4.6 For the avoidance of doubt no refund (or part thereof) shall be refunded to the Customer until such time as the Goods have been received and inspected by The Company at The Company’s offices.


5.1 Should the customer fail to report to The Company any defect in the Goods prior to the use thereof the customer indemnifies The Company against any and all claims of whatsoever nature and from whatsoever cause arising in the use thereof.

Limitation Of Liability

The Company’s total, cumulative liability to The Customer at all times shall be limited to the Fees paid for the Goods regardless of the nature of the liability or the nature or number of claims giving rise to the liability. The Company will not under any circumstance be liable to The Customer for any loss/damage in excess of the fees paid for the sale of the Goods.

General / Cookies

7.1 We may send a small file (a cookie) to your computer when you visit our website. This will enable us to identify your computer, track your behaviour on our website and to identify your particular areas of interest so as to enhance your future visits to this website. We may use cookies to collect and store personal data and we link information stored by cookies with personal data you supply to us. Save for the use of cookies, we do not automatically log data or collect data save for information you specifically provide to us. You can set your computer browser to reject cookies but this may preclude your use of all or certain parts of this website.

Data Security

7.2 We have implemented technical measures to protect the personal data that we have under our control from unauthorised access, improper use and disclosure, unauthorised destruction or accidental loss.

Payment Security

8.3 We do not have an online purchasing and payment facility. For any orders, clients can complete our online ordering form and quotations will be made a via email or telephonically. All payment can be made via EFT. WE DO NOT ACCEPT CHEQUES!!

Acceptance Of Terms Of Use and Amendments

8.4 Each time you use or cause access to this website, you agree to be bound by these Terms of Use, as amended from time to time with or without prior notice to you. In addition, if you are using a particular service on or through this website, you will be subject to any rules or guidelines applicable to those services and they shall be incorporated by reference into these Terms. Please see our Privacy Policy, which is incorporated into these Terms of Use by reference.

Our Service

9.5 Our website and services are provided on an "AS IS" basis. You agree that the Company exclusively reserves the right, at any time and without prior notice and any liability to you, to modify or discontinue this website and its services or delete the data you provide, whether temporarily or permanently. We shall have no responsibility or liability for the timeliness, deletion, failure to store, inaccuracy, or improper delivery of any data or information.

Your Responsibilities & Registration Obligations

9.6 In order to use this website, you may be asked to register on our site and agree to provide truthful information when requested. When registering, you explicitly agree to our Terms of Use and as may be modified by us from time to time without prior notice to you.

Registration & Password

9.7 You are responsible for maintaining the confidentiality of your username and password and shall be responsible for all uses via your registration and/or login, whether authorized or unauthorized by you. You agree to immediately notify us of any unauthorized use of your registration, user account or password.

Your Conduct

9.8 You explicitly agree, in using this website or any service provided, that you shall not:

9.8.1 Provide any Content or perform any conduct that may be unlawful, illegal, threatening, harmful, abusive, harassing, stalking, tortious, defamatory, libelous, vulgar, obscene, offensive, objectionable, pornographic, designed to or does interfere or interrupt this website or any service provided, infected with a virus or other destructive or deleterious programming routine, give rise to civil or criminal liability, or which may violate an applicable local, national or international law,

9.8.2 Impersonate or misrepresent your association with any person or entity, or forge or otherwise seek to conceal or misrepresent the origin of any information provided by you.

9.8.3 Collect or harvest (or attempt to collect or harvest) any data about other users.

9.8.4 Provide or use this web site and any Content or service in any commercial manner or in any manner that would involve junk mail, spam, chain letters, pyramid schemes, or any other form of unauthorized advertising without our prior written consent.

Third Party Services

10.9 Goods and services of third parties may be advertised and/or made available on or through this website. Representations made regarding products and services provided by third parties are governed by the policies, terms and representations made by these third parties. The Company shall not be liable or responsible in any manner for any of your dealings or interaction with third parties.

10.8.5 Provide any content or information that may give rise to our civil or criminal liability or which may constitute or be considered a violation of any local, national or international law, including but not limited to laws relating to copyright, trademark, patent, or trade secrets.